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Shipping & Returns

SHIPPING POLICY

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We can't wait for you to start using your MAE products as fast as you can - that's why we try to make shipping as quick and easy as possible. All orders will receive an order confirmation and another once the product has been dispatched and is on its way to you.

We aim to dispatch orders between 1-2 days and will be dispatched with Royal Mail.

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RETURN & EXCHANGE POLICY

We're sorry if you didn't love your product from MAE

For full information on our refund policy, please read below:

  • To request a return please visit our return please email hello@maeuk.co.uk  You will need your email and order number to process this request.

  • There is no extra cost for exchanges, although exchanges are subject to availability.

  • Please note we only offers refunds if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.

  • We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.

  • If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email hello@maeuk.co.uk with the order details.

  • Any items that are not returned as new as per the above guidelines we won't be able to refund your product

  • If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.

  • Refunds will be paid into the account that was used on the original order.

  • Card refunds can take between 5 - 10 days to show into your account.

  • For any additional information, please email hello@maeuk.co.uk

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FURTHER REFUND INFORMATION & NON-REFUNDABLE ITEMS

Faulty Items

If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.

If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

Return Slips

We do not use return slips, to process a return please email hello@maeuk.co.uk

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